Terms & Conditions
"Heritage 1984" owns and operate this Website. Access to and use of this Website and the products available through this Website are subject to the following terms and conditions. By using this website, you are agreeing to all of the Terms of following.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order.
A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
Whilst we try and ensure that all details, descriptions, and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled.
If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
30 Days Refund Policy
To satisfy every one of our clients we accept your refund if you don't happy with your product. Please read following in order to understand this policy.
1. Please email us your request and we will provide the postal address for the product return, the refund procedure will be done in about a week after we receive the returned product. You can always ask for the status.
2. 30 days refund policy only apply to an international transaction. For local (Hong Kong) and domestic client we will have 15 days for you to return your product. For Face to Face selling, we offer 6 days for you to return the item.
* International 30 days
* Local Hong Kong 15 days
* Face to Face selling 6 days
3. **Please be aware, refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center. The signature label (with product code) on the product cannot be removed, if the signature label has been removed, we will have the right not to issue the full refund.
4. Please send your return using a reliable carrier that offers to track (such as UPS, FedEx, DHL, or another courier with tracking service).
5. It is strongly recommended that you ensure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.
Free Gift items
Free gifts are not entitled to the "Refund policy", and can not exchange other products.
On sale & discount Item
On Sale Items with discount 50% or over 50% are not entitled to the "Refund policy"
**Except for clients who use the discount voucher for their purchase.
Cancellation must be made before we ship out the product, please contact us
If the product already shipped, please proceed return.
We are allow client to return an item for a replacement instead of a refund, choose another product as a replacement instead of a refund.
(exact same one or same value)
**When you use replacement policy to exchange another product, your second product will not cover by our refund policy.